Frequently Asked Questions
How do I buy your products?
Click on “Product” in the header, and buy in the online store.
What is our Refund and Exchange policy?
What are your delivery options?
Free US delivery from Blaine, WA by USPS when you spend over US$35, or US$3.5 delivery Fee
We also can delivery to Canada from Vancouver, BC by Canada Post. (Free Canada Post Delivery when you spend over CAD$50, in Metro Vancouver/Toronto/Montreal)
(CAD$5 delivery surchager will apply for other place in Canada or you spend less than CAD$50)
We also can delivery to the world by APC logistics. (Free world Delivery when you spend over USD50, or USD$5 delivery Fee)
Are you products all natural?
Our incense ingredients are sourced from Sertar and other Sichuan Plateau, and locally produced in Vancouver. It is entirely made of natural medicinal materials and spices; the incense is hand-ground and made without any artificial synthetic additives. 100% money back guarantee.
Do you have a valid business license?
We have legal business licenses in BC, Canada.
Can you wholesale?
We accept wholesale contracts from retailers and can give wholesale discounts. For wholesale matters, please contact our Jimmy at Jimmyxiejin@gmail.com or 778-903-6232